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FM Application/Customer Support Engineer 熒光顯微鏡技術支持工程師

布魯克(北京)科技有限公司

面議 10個工作日內反饋

上海-閔行區

博士 經驗不限 語言不限 年齡不限
FM Application/Customer Support Engineer 熒光顯微鏡技術支持工程師 布魯克(北京)科技有限公司

面議 績效獎金 帶薪年假 定期體檢

應聘職位
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  • 績效獎金
  • 帶薪年假
  • 定期體檢
  • 彈性工作
  • 管理規范
  • 技能培訓
  • 五險一金
  • 領導好
  • 發展空間大

職位描述:

職責描述:
1. Provide front line Instrument related system support, including: Customer training on software and hardware; Customer facing communication (including technical and training presentations and potential upgrades that could be purchased to support customer applications); Install and repair of FMBU instruments in the field.
2. Product demonstrations – able to set-up and demonstrate FM products at customer sites and in tradeshow environments.
3. Evaluate, summarize, and present customer applications to the group to help identify forward thinking applications of Bruker products
4. Evaluate, summarize, and present forward thinking research in fields where Bruker FM may have interest
5. Aid the sales organization by helping to generate leads and close sales cases.
6. Provide system-level support by providing instrument diagnostics and troubleshooting though both phone support and direct customer interaction.
7. Maintain technical proficiency and field engagement though effective on-site support executing installation, customer training, preventative maintenance, troubleshooting/fix, and upgrades for assigned group of products.
8. Aid manufacturing by producing instruments internally as required by operations
9. Have hands-on experience and knowledge on at least multiphoton microscopy and preference for two of the four techniques: multiphoton microscopy, super resolution, fluorescent confocal microscopy, lightsheet
10. Execute sample measurement to technically advance a sales opportunity
11. Providing pre/post sales technical support including service of the systems.
12. Other duties may be assigned.

ESSENTIAL FUNCTIONS:
? 30% High level in field instrument support
? 30% Applications sales support including product demonstrations
? 20% Delivery of training
? 10% Applications evaluation
? 10% manufacturing and manufacturing support

ENVIRONMENTAL REQUIREMENTS:
? 75% travel both domestically and internationally on short notice
? Able to work in environments ranging from the production floor to bio laboratory


任職要求:
KNOWLEDGE, SKILLS, AND ABILITIES:
Proven proficiency in laser microscopy, particularly super-resolution, multi-photon, or high speed confocal. Proven ability to support customer applications and experiments, test, troubleshoot and diagnose equipment, and be technical leader for complex cutting edge systems. Proven theoretical understanding of the biology and the physics of our instrument’s operation; effective problem solving of complex system, product user, and application issues. Demonstrated excellent verbal/written communication and presentation skills. Proven ability to be the lead trainer, technical leader, and effectively empower team for assigned product or group of product modules/troubleshooting/etc. Proven ability to develop, communicate, implement, coordinate team, and execute assigned project; achieving all required deliverables on time. Proven ability to empower customer, field, and technical support team raising their level of technical capability and performance.

EDUCATIONAL/EXPERIENCE REQUIREMENTS:
Minimum MSc Degree in a scientific field with experience in microscopy, PhD preferred. Other scientific degrees (BSc minimum) considered if combined with relevant experience.

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企業介紹:

布魯克(納斯達克股票代碼:BRKR)是一家擁有50多年歷史的全球性企業,我們研發制造的科學分析儀器能夠幫助在生命科學、制藥、生物技術、醫療與分子診斷研究、應用市場、納米科技以及材料化學分析領域的企業與科學家們快速解決他們面臨的多種多樣的探索與應用的問題。我們提供的技術平臺包括核磁技術、質譜技術、氣相色譜技術、X射線技術、發射光譜、原子力顯微鏡、光學測量技術、熒光顯微鏡以及紅外與拉曼分子光譜技術。我們的儀器系統在化學、生物、放射學、核設備與爆炸物探測領域有廣泛的應用。
布魯克全球旗下由布魯克Biospin、布魯克CALID、布魯克Nano三個業務集團以及布魯克Energy & Supercon Technology業務部門構成。
目前,布魯克公司在全球范圍內的30多個國家擁有70多家分公司與辦事處,超過6500名全球員工在為布魯克的持續發展貢獻力量。2014年布魯克的全球銷售額達18億美元。
布魯克進入中國市場已有40多年的時間,作為全球增長最快也是潛力最大的市場之一,中國市場一直受到總部的高度重視,近幾年對中國的投資規模和支持力度也在不斷增加。布魯克中國的總部設立于北京,并在上海和廣州設有分公司。同時北京和上海均設立了儀器應用培訓實驗室和售后服務中心。目前布魯克中國擁有270名員工,2014年銷售收入1.12億美元。
全球網址:www.bruker.com

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